Description

You will provide onsite technical resolution for laptop, voice, print, smartphone, AV, and network issues.

Responsibilities

• Resolve complex laptop, operating system, application software, and hardware problems.
• Support Windows and Mac OS users by identifying root causes and facilitating resolutions.
• Manage hardware delivery, installation, and configuration according to established checklists.
• Document all work and technical information using the ServiceNow ticketing tool.
• Maintain asset tracking system integrity and organize physical IT workspace.
• Participate in an on-call rotation and provide onsite training for specific projects.

Required Skills

• 5+ years of experience in Help Desk support or related technical roles.
• Proficiency with Windows 7 and Windows 10 operating systems.
• Experience troubleshooting VPN, AV, and Microsoft Office Suite.
• Hands-on experience with Lotus Notes.
• Ability to manage customer help tickets, walk-ins, and internal requests.
• Strong written and verbal communication skills for professional business environments.
• Capability to prioritize tasks and multitask to meet delivery deadlines.
• Physical ability to lift IT equipment up to 25 pounds.

Preferred Skills

• Bachelor’s degree.
• Certifications such as A+, Network+, or MCSE.

Key Skills

Education

Any Graduate