Description

You will provide technical support and maintenance for end-user hardware, software, and network environments.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• Install, configure, and upgrade operating systems and software applications.
• Manage user accounts, password resets, and access permissions.
• Perform routine system checks and proactive maintenance to ensure optimal device performance.
• Document support requests, issue resolutions, and hardware/software configurations.

Required Skills

• 2-3 years of experience in Desktop Support or IT Support.
• Proficiency in troubleshooting Windows and macOS environments.
• Hands-on experience with Active Directory and ticketing systems.
• Knowledge of network troubleshooting including DNS, DHCP, and TCP/IP.
• Familiarity with Microsoft Office suite, antivirus software, and remote desktop tools.
• Experience managing Microsoft Exchange and other enterprise applications.
• Ability to maintain IT security compliance through timely patching and updates.

Preferred Skills

• CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Key Skills

Education

Any Graduate