Description

• Build Windows 10/11 Desktops & Laptops.
• Setup desktop/laptop in the domain and configure user profile.
• Setup standard applications like MS Office, mail clients, MS Outlook, Lotus Notes, Antivirus, Security software, CrowdStrike and specific business software SAP client.
• BaU Application support for the above software.
• User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion and transfer of mailboxes, AD IDs.
• Verification of groups including their creation and deletion in collaboration with group owners.
• The team will handle user Active Directory account unlocking, password resets and coordination with the central Active Directory and Central Local Network teams.
• Basic understanding of network concepts and devices. Initial diagnosis and resolution of network-related issues. Liaise with ITSS network team for WAN issues.
• VC room equipment setup and coordination.
• Supervision of LAN switches and collaboration with the Network Engineer.
• Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations, Branches and Warehouses.

Qualifications:

• Experience – 2+ years to 4 years.
• Windows 10/11 Desktop & Laptop support.
• Domain setup and user profile configuration.
• MS Office.
• MS Outlook.
• Lotus Notes.
• Antivirus and Security software.
• CrowdStrike.
• SAP Client.
• Active Directory account management.
• Password reset and mailbox administration support.
• Basic understanding of network concepts and devices.
• LAN/WAN troubleshooting.
• VC room equipment support.
• LAN Switches support

Key Skills

Education

Bachelor's degree