Description

Provide on-site technical support and maintain endpoint infrastructure for Windows and Microsoft 365 environments.

This role is on-site.

Responsibilities

• Install, configure, and troubleshoot Windows 10/11 operating systems and user environments.
• Manage user administration, permissions, and access via Active Directory and Group Policy.
• Resolve hardware, software, and connectivity issues for Microsoft 365, Outlook, Teams, and Office applications.
• Triage and resolve tickets using ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine.
• Support basic networking infrastructure including TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity.

Required Skills

• 4+ years of hands-on experience in desktop support or IT operations.
• Deep knowledge of Windows 10/11 OS internals and troubleshooting.
• Proficiency with Microsoft 365 suite, including Outlook and Teams administration.
• Strong experience with Active Directory, Group Policy Objects (GPO), and user lifecycle management.
• Functional understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi protocols.
• Experience with ITSM/ticketing platforms: ServiceNow, Jira Service Management, or ManageEngine.
• Familiarity with endpoint security and antivirus solutions.
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

Preferred Skills

• Strong analytical and problem-solving abilities with clear communication skills.
• Experience managing endpoint security policies and antivirus solutions.

Key Skills

Education

Bachelor's degree