Description

Provide L2 technical support and manage service delivery within a large-scale environment.

This role is on-site.

Responsibilities

• Manage and prioritize tasks while coordinating with cross-functional teams.
• Lead and train junior team members to ensure effective service delivery.
• Execute incident management and follow established escalation procedures.
• Handle customer-facing interactions and provide technical assistance.

Required Skills

• 3+ years of experience in L2 support roles.
• Experience working for a managed service provider or with off-shore teams.
• Working knowledge of ITIL principles and concepts.
• Proven experience in people management and leadership.
• Strong problem-solving and resource planning skills.
• Excellent verbal and written English communication skills.
• Ability to work in a 6-day rotational shift pattern.

Preferred Skills

• Any graduate degree.

Key Skills

Education

Any graduate