Description

You provide on-site and remote technical support for end-user computing environments, focusing on Apple devices and enterprise mobile device management.

Responsibilities

• Deliver hands-on support for desktops, laptops, and peripherals across Windows and Apple platforms.
• Troubleshoot and resolve Level 1 and Level 2 incidents related to enterprise applications (MS Office, SAP, O365) and infrastructure.
• Administer and monitor MDM platforms to ensure secure and compliant mobile operations.
• Handle hardware break-fix and on-site IMAC activities for Apple endpoints.
• Maintain technical knowledge base and document resolution procedures.

Required Skills

• 3+ years of experience in deskside or end-user support roles.
• Proficiency supporting macOS, iOS, Windows, and Android platforms.
• Hands-on experience with MDM tools, specifically Microsoft Intune or equivalent.
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with ITSM tools, such as ServiceNow.
• Experience with Apple device configuration, software deployment, and patch management.
• Ability to manage device lifecycle via MDM consoles.

Key Skills

Education

Any Graduate