Description

You will provide technical support for Windows and Apple managed devices, hardware, and software.

Responsibilities

• Troubleshoot hardware, software, and network connectivity issues within LAN/WAN environments.
• Configure, deploy, and maintain laptops, desktops, printers, and peripheral equipment.
• Manage the end-to-end asset lifecycle, including acquisition, tracking, inventory, and procurement coordination.
• Handle new user onboarding, including device allocation and system updates.
• Monitor and address non-compliance issues regarding antivirus and patches.

Required Skills

• 5+ years of experience in desktop or technical support roles.
• Hands-on expertise with Windows operating systems and Microsoft Office.
• Proficiency in troubleshooting computer hardware, laptops, and printers.
• Strong understanding of LAN/WAN network connectivity.
• Knowledge of AD, DNS, and DHCP concepts.
• Experience with asset management, inventory tracking, and vendor coordination.
• Ability to provide hands-on support and manage hardware deployments.
• Effective prioritization and verbal communication skills for user training and support.

Preferred Skills

• Experience with Apple managed devices and ecosystem support.
• Ability to escalate complex problems to Tier 3 support teams.

Key Skills

Education

Any Graduate