Description

You will provide L3 service desk and direct onsite technical support.

Responsibilities

• Deliver onsite technical support and resolve complex hardware and peripheral issues.
• Manage user accounts and implement basic Group Policy Objects within Active Directory.
• Deploy and maintain various operating systems across Windows and Mac environments.
• Utilize ITSM tools like ServiceNow for incident reporting and management.
• Troubleshoot network connectivity involving DNS, DHCP, and TCP/IP protocols.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows OS including Windows 7, 8.1, 10, and Windows Embedded.
• Experience managing Mac OS, including standard setup and Windows capability integration.
• Hands-on experience with Active Directory account creation and GPO.
• Knowledge of networking fundamentals including DNS, DHCP, and TCP/IP.
• Experience with Cisco switches and routers.
• Familiarity with Windows Server and OpenVMX systems.
• Practical use of ServiceNow or similar ITSM tools.
• Basic understanding of ITIL processes.

Preferred Skills

• IT-related certifications.
• 1-2 years of specific IT Service Desk experience.

Key Skills

Education

Any Graduate