Description

You will provide L3 service desk support and resolve complex onsite technical issues.

This role is on-site.

Responsibilities

• Resolve complex hardware and peripheral issues onsite.
• Manage user accounts and implement Group Policy Objects in Active Directory.
• Deploy and maintain Windows and Mac operating systems.
• Troubleshoot network connectivity issues involving DNS, DHCP, and TCP/IP.
• Manage incident reporting and workflows using ServiceNow.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows OS (7, 8.1, 10, Embedded).
• Experience managing Mac OS setup and Windows capability integration.
• Hands-on Active Directory account creation and GPO management.
• Knowledge of DNS, DHCP, and TCP/IP protocols.
• Experience with Cisco switches and routers.
• Familiarity with Windows Server and OpenVMX systems.
• Practical use of ServiceNow or similar ITSM tools.
• Basic understanding of ITIL processes.

Preferred Skills

• IT-related certifications.
• 1-2 years of specific IT Service Desk experience.

Key Skills

Education

Any Graduate