Desktop Support Engineer

You will provide local and remote desktop support, managing hardware, software, and application issues through a ticketing system.

Responsibilities

• Diagnose and resolve faults across various operating systems, platforms, and the approved application suite.
• Manage the full hardware lifecycle, including installation, configuration, unboxing, QA testing, and disposal.
• Execute asset management tasks, including inventory audits, stockroom management, and tracking equipment movement.
• Handle service requests and incidents while adhering to SLA targets and standard service desk processes.
• Provide hands-on support for network, printer, and firewall activities, including vendor coordination and site escorting.

Required Skills

• 5+ years of experience in Windows Desktop support.
• Proficiency in OS installation, configuration, and troubleshooting.
• Experience with hardware troubleshooting for desktops, laptops, and peripherals.
• Hands-on experience using ticketing tools and managing incident/service request workflows.
• Knowledge of iPhone configuration and basic network troubleshooting.
• Competency in hardware asset management and inventory record processes.
• Ability to provide manufacturing and production line IT support.
• Proficiency in Microsoft Excel for reporting on tickets and inventory.
• Fluency in French, Dutch, and English (reading, writing, and speaking).

Preferred Skills

• Experience providing remote assistance for PC setup and upgrades.