Description

You will provide technical support and hardware maintenance for end-users.

This role is on-site.

Responsibilities

• Maintain and repair computer hardware components.
• Manage user accounts and permissions using Microsoft Active Directory.
• Support business software applications, including the Microsoft Office Suite.
• Resolve technical issues by documenting and managing tickets within ServiceNow.
• Interact directly with customers to provide regular technical assistance.

Required Skills

• Bachelor's degree.
• At least 2 years of experience in an information technology or related discipline.
• At least 2 years of experience in a customer-facing support or service role.
• Proficiency with ServiceNow or similar IT Service Management ticketing tools.
• Hands-on experience with Microsoft Active Directory applications.
• Experience performing maintenance and repair on computer hardware.
• Working knowledge of Microsoft Office Suite and general business software.

Preferred Skills

• Experience working within a manufacturing environment.

Key Skills

Education

Bachelor's degree