Description

You provide L3 technical support and hardware maintenance in a manufacturing environment.

This role is on-site.

Responsibilities

• Perform maintenance and repair of computer hardware.
• Manage user accounts and permissions via Microsoft Active Directory.
• Troubleshoot business software applications and the Microsoft Office Suite.
• Resolve technical issues using ServiceNow to manage service requests.
• Interact directly with customers to resolve complex support tickets.

Required Skills

• 5+ years of experience in technical support roles.
• L3 level support experience.
• Proficiency with ServiceNow.
• Experience with Windows OS.
• Hands-on experience with Microsoft Active Directory applications.
• Knowledge of Network L3 requirements.
• At least 2 years of experience in an IT or related discipline.
• At least 2 years of experience in a customer-facing service role.

Preferred Skills

• Experience working within a manufacturing environment.

Key Skills

Education

Any Graduate