Description

Provide high-level technical support and manage desktop platform stability.

This role is on-site.

Responsibilities

• Resolve 3rd level desktop incidents and complex issues escalated from first and second level support.
• Monitor desktop system availability and performance to rectify issues as required.
• Provide technical input and advice for ongoing desktop transformation initiatives.
• Implement desktop platform changes in coordination with risk and security teams.
• Document internal processes and policies related to desktop platforms and identify improvements to delivery processes.

Required Skills

• 5+ years of experience in desktop support or engineering roles.
• Strong troubleshooting knowledge in both UNIX and Windows environments.
• Experience with Incident Management and Change Management processes.
• Proficiency in Helpdesk Management and technical support workflows.
• Ability to assess, document, and implement platform changes.

Preferred Skills

• Experience with desktop transformation initiatives.

Key Skills

Education

Any Graduate