Description

Manage the full lifecycle of desktop hardware, software, and connectivity incidents from initial report to resolution.

Responsibilities

• Manage IMAC, desk side support, and break-fix services for laptops and desktops.
• Install, maintain, and patch desktop devices including hardware replacements and image deployment.
• Monitor security profiles and anti-virus software to ensure compliance with security requirements.
• Analyze Service Desk incident data to identify user training needs or automation opportunities.
• Provide VIP support and act as the primary on-site point of contact for IT-related issues.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Hands-on experience with ServiceNow or similar service management tools.
• Expertise with EUC tools, remote support tools, MS Office, and Outlook.
• Working knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Associate degree (A.A.) or equivalent in electronics; Bachelor's degree preferred.

Preferred Skills

• Knowledge of Active Directory (AD), MAC devices, and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate