Description

You will provide onsite end-user computing support for desktops, laptops, and printers in Mississauga, ON.

You will own hardware break-fix, deskside software troubleshooting, and equipment lifecycle management including IMACDs.

Responsibilities

• Perform hardware break-fix and software troubleshooting for customer-approved devices.
• Execute hands-on support for servers, IP telephony, video conferencing, and audio-visual systems.
• Manage equipment lifecycles including installations, de-installations, moves, refreshes, and disposals.
• Coordinate with third-party vendors and OEMs for hardware repairs and maintenance.
• Maintain inventory management and documentation through SOPs and troubleshooting guides.

Required Skills

• 5+ years of experience in end-user computing and desktop support.
• Proven ability to install, upgrade, and troubleshoot Windows and Mac operating systems.
• Hands-on experience with hardware break-fix for desktops, laptops, and printers.
• Experience providing priority assistance to VIP users and managing service requests.
• Ability to coordinate and schedule IMACDs with various IT functions.
• Strong English communication skills.
• Any Graduate degree.

Key Skills

Education

Any Graduate