Description

You provide end-to-end technical support for desktop devices, managing hardware, software, and connectivity issues throughout the device lifecycle.

This role is on-site.

Responsibilities

• Resolve hardware, software, and connectivity incidents across the full device lifecycle.
• Manage IMAC, desk-side support, and break-fix services for laptops and desktops.
• Maintain desktop configurations, including patch updates, hardware replacements, and image installations.
• Monitor security profiles and anti-virus compliance on all assigned devices.
• Analyze incident data to identify training needs or opportunities for automation.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Strong expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Working knowledge of VPN and Lync.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience with spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD).
• Experience supporting MAC devices and tablets.
• Experience providing smart hands and feet support.

Key Skills

Education

Any Graduate