Description

You manage end-to-end hardware, software, and connectivity support for desktop devices in Plymouth, MN.

This role is on-site.

Responsibilities

• Manage the full lifecycle of desktop devices, including IMAC, desk-side support, and break-fix services.
• Deploy and maintain standard desktop images, patch updates, and hardware replacements.
• Resolve hardware, software, and connectivity incidents through to completion.
• Monitor security profiles and anti-virus compliance on all desktop devices.
• Analyze service desk data to identify training needs and automation opportunities.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Knowledge of spare and buffer stock management.
• Familiarity with Lync and VPN support.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting Mac devices and tablets.

Key Skills

Education

Any Graduate