Description

You provide onsite technical support for end-user computing devices and office infrastructure in São Paulo.

Responsibilities

• Execute hardware break-fix support for desktops, laptops, and printers.
• Perform deskside software support, including installations, upgrades, and troubleshooting.
• Provide hands and feet support for servers, IP telephony, video conferencing, and audio visual systems.
• Manage equipment lifecycles, including refreshes, disposals, and inventory management.
• Maintain knowledge management documentation, including SOPs and troubleshooting guides.

Required Skills

• 5+ years of experience in end-user computing or desktop support.
• Proficiency in troubleshooting and supporting Windows and Mac operating systems.
• Experience with hardware break-fix for desktops, laptops, and printers.
• Ability to provide hands and feet support for server and networking environments.
• Experience managing hardware inventory and asset disposal.
• Fluency in the local language and a good standard of English.
• Ability to support VIP users and coordinate with collaboration teams.

Preferred Skills

• Experience coordinating with third-party vendors and OEMs for hardware repairs.

Key Skills

Education

Any Graduate