Description

Provide onsite technical support for end-user computing devices and infrastructure at client locations.

Responsibilities

• Deliver break-fix support for desktops, laptops, and printers.
• Perform hands and feet support for servers, IP telephony, video conferencing, and audio-visual systems.
• Manage hardware lifecycles including installations, de-installations, refreshes, and disposals.
• Coordinate with third-party vendors and OEMs for hardware repairs.
• Maintain inventory management and develop knowledge management documentation such as SOPs and troubleshooting guides.

Required Skills

• 5+ years of experience in desktop or end-user computing support.
• Proficiency in installing, upgrading, and troubleshooting Windows and Mac operating systems.
• Experience providing deskside software support and application troubleshooting.
• Ability to manage IMACD (Install, Move, Add, Change, Disposal) requests and scheduling.
• Strong English communication skills.
• Fluency in the local language.
• Ability to provide priority assistance to VIP users.

Key Skills

Education

Any Graduate