Description

You will provide onsite technical support for end-user computing, hardware, and software services.

This role is on-site.

Responsibilities

• Deliver onsite break-fix support for desktops, laptops, and printers.
• Perform deskside software support, including installations, upgrades, and troubleshooting.
• Manage hardware refresh, disposal, and inventory for client locations.
• Provide hands and feet support for servers, IP telephony, video conferencing, and audio-visual systems.
• Maintain knowledge management documentation including SOPs and troubleshooting guides.

Required Skills

• 5+ years of experience in end-user computing or desktop support.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Experience with deskside software support and application troubleshooting.
• Ability to manage hardware installations, de-installations, and equipment moves.
• Experience coordinating hands and feet support for server and telephony environments.
• Fluency in English and the local language.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate