Description

You will own end-user hardware and software support for the Frankfort, KY office.

This role is on-site.

Responsibilities

• Configure, set up, and install computer equipment for new and existing users.
• Provide direct technical support to resolve hardware and software issues.
• Manage and track support requests using ticketing software.
• Troubleshoot complex issues under pressure to minimize downtime.

Required Skills

• 2 years of experience in Desktop support or IT support functions.
• Proficiency with Helpdesk operations and IT support workflows.
• Experience with Ticketing systems, preferably ServiceNow.
• Strong troubleshooting abilities for desktop hardware and software environments.
• Solid understanding of standard Desktop environments (Windows/macOS).
• Good communication and customer service skills to interact with end-users.

Key Skills

Education

Not specified