Description

You provide onsite technical assistance and hardware support for end users and data center operations in Golden, CO.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and peripherals, including software and security patches.
• Perform bulk MACDs and onsite configuration changes or software installations.
• Provide smart-hand support for servers, network devices, storage, and cabling within the data center.
• Deliver dedicated technical support to VIP users and manage setup for special events or conferences.
• Coordinate with offshore teams and third-party vendors for break-fix requirements.

Required Skills

• 4+ years of experience in desktop support or deskside technical roles.
• Strong troubleshooting skills for Windows Desktop OS, laptops, and hardware.
• Hands-on experience with Dell, HP, or IBM desktop hardware.
• Knowledge of mobile device support and MS Office/Outlook.
• Basic understanding of data center hardware including servers, blade systems, storage, and tape libraries.
• Familiarity with network devices, firewalls, and network troubleshooting.
• Experience using ITSM tools for reporting and ticket management.
• Ability to travel to nearby customer locations as required.
• Flexibility to participate in on-call support for critical issues during weekends or after hours.

Preferred Skills

• Dell OEM Certification for hardware support.

Key Skills

Education

Any Graduate