Description

You will provide hands-on IT support for diverse PC desktop software and hardware issues during night shifts.

Responsibilities

• Troubleshoot and resolve desktop infrastructure hardware and software issues.
• Manage workflow and ITSM ticketing systems to maintain service stability.
• Interface with organization stakeholders at all levels to resolve technical incidents.
• Provide continuous support during night shifts (10pm-6am) with flexible weekday/weekend coverage.

Required Skills

• 3-5 years of hands-on IT work experience in desktop and infrastructure support.
• Demonstrable ability to resolve diverse PC desktop software and hardware issues.
• Familiarity with ITSM tools and ticketing systems.
• Excellent verbal and written communication skills.
• Ability to work independently in a collaborative, team-based environment.
• Strong customer service skills.

Preferred Skills

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related discipline.
• Experience in the airline industry.

Key Skills

Education

Any Gradute