Description

Provide desktop and end-user support for approximately 4,000 users across central, district, and remote field offices.

Responsibilities

• Address assigned tasks and incidents related to desktop and end-user problems.
• Manage incidents and changes using ServiceNow.
• Resolve hardware issues involving braille printers and A/V communication equipment.
• Perform workstation deployments, physical hardware installations, and software diagnostics.
• Collaborate with remote IT support teams to resolve complex technical issues.

Required Skills

• Minimum 4 years of experience in desktop and end-user support.
• Minimum 2 years of experience specifically with assistive technology hardware and software.
• Expert knowledge of Windows OS and MS Office/O365 products.
• Proficiency with ServiceNow or similar asset management systems.
• Experience imaging workstations using MDT and/or SCCM.
• Technical knowledge of VPN setup, installation, and support.
• Experience managing Active Directory users and privileges.
• Competency in troubleshooting desktops, printers, scanners, and video conferencing equipment.
• Ability to perform physical installation of IT equipment, including lifting and transporting boxes.

Preferred Skills

• Experience supporting remote users via phone and digital mediums.

Key Skills

Education

Any Graduate