Description

You will provide deskside and remote technical support for desktops, laptops, mobile devices, and peripherals.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, application, and system errors.
• Manage helpdesk tickets, documentation, and escalations within the ticketing system.
• Install, configure, and maintain IT equipment, operating systems, and applications.
• Troubleshoot network connectivity issues, including VPN and Wi-Fi.
• Enforce security policies through MFA setup, password resets, and account management.

Required Skills

• 6+ years of experience in IT support or a related technical role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office 365 and productivity tools.
• Working knowledge of networking concepts including TCP/IP, DNS, and VPN.
• Experience using ticketing systems such as ServiceNow or Jira.
• Ability to troubleshoot hardware, software, and peripheral connectivity.
• Proven ability to communicate technical solutions to non-technical users.

Preferred Skills

• CompTIA A+ or Network+ certifications.
• ITIL Foundation Certification.
• Microsoft Certification.

Key Skills

Education

Any Graduate