Description

You will provide Level 1 and Level 2 technical support for end-user hardware and software.

Responsibilities

• Diagnose and resolve hardware, software, and peripheral issues for desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and applications, primarily Windows with occasional Mac or Linux support.
• Manage user accounts and access controls using Active Directory and Office 365.
• Troubleshoot network connectivity, printers, and office IT equipment.
• Document troubleshooting steps and resolutions within ServiceNow or Remedy ticketing systems.
• Assist with IT asset tracking and inventory management.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Proficiency with Active Directory and Office 365 administration.
• Experience using ServiceNow or Remedy for incident management.
• Strong troubleshooting skills for Windows-based environments.
• Ability to provide both on-site and remote technical support.
• Experience managing mobile devices and peripherals.
• Bachelor's degree or equivalent graduate education.

Key Skills

Education

Any Gradute