Description

You will provide hands-on technical support for end users across Windows, Mac, and iOS platforms in Indianapolis, IN.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and handheld iOS devices.
• Manage the full incident lifecycle within ServiceNow, including detailed note-taking and information gathering.
• Configure and image new computers and prepare IT equipment for user onboarding.
• Support meeting room technology, including TVs, Polycom, audio/video conferencing hardware, projectors, and cabling.
• Execute device retirement and wiping procedures following technical guides and asset management protocols.

Required Skills

• 5+ years of experience in end-user technical support.
• Proficiency in troubleshooting Windows and macOS operating systems.
• Hands-on experience with Dell and Apple hardware platforms.
• Experience managing incident tickets using ServiceNow.
• Technical knowledge of Microsoft Office 365 online and desktop applications.
• Ability to troubleshoot peripherals including keyboards, mice, phones, and docking stations.
• Experience supporting mobile devices and iOS.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Gradute