Description

You will provide hands-on end-user support for Windows and macOS environments, managing incidents and configuring hardware.

This role is on-site.

Responsibilities

• Resolve hardware and software issues for end users in Windows and macOS environments.
• Manage incident tickets within ServiceNow, ensuring detailed documentation and note-taking.
• Support meeting room technology, including TVs, Polycom, and audio/video conferencing hardware.
• Execute new user onboarding by preparing and configuring necessary IT equipment.
• Follow technical guides for imaging new PCs and retiring or wiping old devices in coordination with the asset manager.

Required Skills

• 5+ years of experience in end-user support.
• Hands-on experience troubleshooting Windows PC and Mac issues.
• Proficiency with ServiceNow for incident management.
• Experience configuring and imaging new computers.
• Ability to support iOS devices.
• Experience managing AV conferencing hardware.
• Any graduate degree.

Key Skills

Education

ANY GRADUATE