Description

You will provide onsite technical assistance and end-user support to maintain hardware and software functionality.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Perform hardware break-fix, desk-side support, data migrations, and equipment refreshes.
• Coordinate with vendors for warranty repairs and hardware replacements.
• Execute security and compliance tasks including access reviews, risk assessments, and facility inspections.
• Provide IT support for onsite or offsite events, including AV setup and coordination.
• Support disaster recovery and emergency response efforts at local sites.
• Participate in a rotational on-call schedule for escalations and root cause analysis.

Required Skills

• 5+ years of experience in end-user technical support.
• Experience with desktop, laptop, and mobile device configuration.
• Proficiency in managing ticket queues and meeting SLA requirements.
• Ability to perform hardware break-fix and data migration tasks.
• Knowledge of security controls, access reviews, and compliance verification.
• Experience coordinating with Level 3 support groups and project teams.
• Ability to manage onsite event IT and AV requirements.
• Strong focus on First Call Resolution and customer satisfaction.
• Management, training freshers, and coaching analysts.

Education

• Any Graduate.

Key Skills

Education

Any Gradute