Description

You will provide onsite technical assistance and hardware/software configuration support for end users.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and related software.
• Execute break-fix tasks, desk-side support, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Perform hands-on support for network data and voice devices, including phone installation and cable testing.
• Coordinate with vendors for warranty repairs and support onsite events through AV setup.

Required Skills

• 2+ years of experience as a Field Services Technician or in onsite end-user support.
• Proficiency with Windows Operating Systems, MS Office, and VPN.
• Experience troubleshooting notebooks, mobile devices, and local or network printing.
• Ability to perform physical tasks including punching cables (patch panels, IDF/MDF) and lifting up to 30 lbs.
• Knowledge of IP, wireless, analog, and digital phone installation and configuration.
• Ability to manage inventory for phones, peripherals, and system cards.
• CompTIA A+ certification or equivalent.
• Analytical problem-solving skills and strong verbal communication.

Preferred Skills

• Degree in Computer Science, Information Systems, or equivalent experience.

Key Skills

Education

Any Graduate