Description

Provide on-site technical assistance and hardware/software support for end users in Birmingham, AL.

This role is on-site.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and peripherals.
• Perform break-fix tasks, desk-side support, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Coordinate with vendors for warranty repairs and hardware replacements.
• Support on-site events and meetings with site setup and AV coordination.

Required Skills

• 3+ years of experience as a Field Services Technician or in a similar desktop support role.
• Proficiency with Windows Operating Systems and MS Office.
• Experience troubleshooting VPN, local and network printing, notebooks, and mobile devices.
• Hands-on experience with Desk Side Support and Data Migration.
• Ability to perform physical tasks, including punching cables and lifting up to 30 lbs.
• Knowledge of IP, wireless, analog, and digital phone systems (Cisco, Mitel, etc.).
• Strong analytical thinking and problem-solving abilities.
• CompTIA A+ certification or equivalent.

Preferred Skills

• BS/BA in Computer Science, Information Systems, or equivalent experience.

Key Skills

Education

Any Graduate