Description

Provide technical support for on-site and remote users, managing incidents from the Service Desk.

Responsibilities

• Manage user incidents and escalate complex issues to ensure timely resolution.
• Load and install preconfigured images on PCs and troubleshoot deployment failures.
• Deploy desktops, laptops, monitors, and peripheral equipment to end users.
• Replace and upgrade consumer-replaceable hardware including hard drives, memory, and graphics cards.
• Handle equipment moves across main and off-site locations.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Active Directory administration.
• Working knowledge of Windows XP, 7, and 10.
• Hands-on experience building and imaging computers.
• Knowledge of network technologies and wiring/cabling.
• Experience with anti-virus and anti-malware programs.
• Ability to install and support a wide range of peripherals.
• Proficiency with Microsoft Office suite.

Preferred Skills

• A+ Certification.

Key Skills

Education

Any Graduate