Description

Manage the full lifecycle of desktop devices, hardware, and software connectivity at the Bridgewater site.

Responsibilities

• Resolve desktop device incidents involving hardware, software, and connectivity through to completion.
• Execute IMAC tasks and desk-side support, including hard and soft break-fix services for laptops and desktops.
• Maintain desktop configurations by managing patch updates, hardware replacements, and appropriate OS imaging.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP desk-side support and act as the local site point of contact for IT issues.

Required Skills

• 5+ years of experience in desktop support or end-user computing.
• Proficiency with Windows 7 OS.
• Hands-on experience with ServiceNow or similar service management tools.
• Expertise in EUC tools and remote support tools.
• Strong knowledge of MS Office and Outlook.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Associate degree (A.A.) or equivalent in electronics required; Bachelor's degree preferred.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate