Description

You provide onsite technical assistance and hardware/software configuration for end users in Bridgewater Township, NJ.

This role is on-site.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and peripherals.
• Perform break-fix, desk-side support, data migrations, and hardware refreshes.
• Manage the ticket queue within defined service level agreements using ServiceNow.
• Provide hands-on support for network data, voice devices, and meeting room AV equipment.
• Execute telecom tasks including installation of IP, wireless, analog, and digital phones.

Required Skills

• 2+ years of experience as a Field Services Technician.
• Proficiency with Windows Operating Systems (Windows 10/11).
• Experience with MS Office and VPN troubleshooting.
• Hands-on experience with desktop and laptop builds.
• Knowledge of ServiceNow for ticket management.
• Experience managing and building POS devices.
• Ability to install and configure various phone systems (Avaya, Nortel, Cisco, Siemens, Mitel).
• Fluency in both English and French.
• Ability to lift up to 30 lbs at waist level.

Preferred Skills

• BS/BA in Computer Science, Information Systems, or equivalent experience.

Key Skills

Education

Any Graduate