Description

You provide on-site technical assistance and hardware or software support to end users in Cambridge, MA.

This role is on-site.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and peripherals.
• Perform break-fix support, desk-side assistance, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Coordinate with vendors for hardware warranty repairs and replacements.
• Execute security and compliance tasks including access reviews, risk assessments, and facility inspections.

Required Skills

• 2+ years of experience as a Field Services Technician.
• Proficiency with Windows operating systems and MS Office.
• Experience managing VPN, local, and network printing.
• Hands-on experience with data migration and software installation.
• Technical knowledge of IP, wireless, analog, and digital phone systems.
• Capability to perform cable punching and testing using specialized tools.
• Experience with EUCL1 processes and device logistics management.
• Ability to perform physical tasks, including lifting up to 30 lbs at waist level.
• Willingness to provide on-call support on a rotational basis.

Preferred Skills

• Provide hands-and-feet support for network data and voice devices, including phone installations.
• Support on-site events and meetings with AV setup and standby technical assistance.

Key Skills

Education

Any Graduate