Description

You will provide desk-side technical support to end users, ensuring minimal downtime for critical business operations.

Responsibilities

• Troubleshoot and resolve issues across Windows operating systems, including Win7, Win8, and Win10.
• Diagnose and fix problems related to MS-Office, Acrobat Reader, and other essential software applications.
• Manage and maintain desktops, laptops, and network printers, including hardware repairs.
• Handle antivirus software installation, updates, and threat remediation.
• Support Microsoft Outlook installation and resolve mail client configuration issues.

Required Skills

• 2+ years of industry experience in end-user technical support.
• Hands-on troubleshooting expertise with Windows 7, 8, and 10 environments.
• Proficiency in diagnosing and resolving MS-Office and Acrobat Reader issues.
• Experience managing and repairing desktop and laptop hardware.
• Knowledge of antivirus management and installation procedures.
• Strong technical troubleshooting methodology and root cause analysis skills.
• Ability to communicate technical solutions clearly to non-technical end users.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate