Description

Manage the end-user device lifecycle and troubleshoot issues in Windows and Mac environments.

This role is on-site.

Responsibilities

• Re-image, upgrade, and troubleshoot laptops (Windows and Mac), including memory and smart device support.
• Perform diagnostic services on iMacs and laptops, covering disk defragmentation, virus scanning, and battery health.
• Conduct proactive health checks on devices at the Tech Bar and update system drivers.
• Research, diagnose, and resolve customer issues while ensuring proper recording, closure, and SLA adherence.
• Educate users on support avenues, new applications, and outage awareness.

Required Skills

• 5+ years of experience in Desktop Support or End User Computing (EUC) roles.
• Strong proficiency in Windows and Mac OS troubleshooting and administration.
• Hands-on experience with device re-imaging, hardware upgrades, and diagnostic tools.
• Ability to manage asset recovery and spare hardware logistics.
• Experience with user awareness services and training on new applications.
• Knowledge of standard procedures for issue escalation and resolution tracking.
• Strong reporting skills with attention to accuracy and timeliness.

Key Skills

Education

Any Graduate