Description

You will provide first-level technical support and hardware maintenance for Windows and Mac users in Indianapolis, IN.

Responsibilities

• Research, diagnose, and troubleshoot customer issues, taking ownership from report to resolution.
• Perform hardware services including re-imaging laptops, upgrading memory, and managing mobile device upgrades.
• Execute device maintenance such as disk defragmentation, virus definition updates, driver updates, and battery diagnostics.
• Conduct proactive health checks on devices and manage asset recovery at the Tech Bar.
• Educate users on self-service tools, new applications, and upcoming maintenance windows.

Required Skills

• 5+ years of experience in technical support or desktop services.
• Proficiency with Windows operating systems.
• Proficiency with macOS and iMac diagnostic services.
• Experience with laptop re-imaging and hardware upgrades.
• Ability to perform disk drive scans and spyware removal.
• Strong troubleshooting and problem-solving skills.
• Experience managing mobile device upgrades.
• Ability to prepare accurate and timely technical reports.
• Any Graduate degree.

Key Skills

Education

Any Graduate