Description

You will provide technical support and device maintenance for Windows and Mac hardware in a high-volume environment.

Responsibilities

• Research, diagnose, and troubleshoot hardware and software issues to ensure full resolution.
• Perform device maintenance including re-imaging laptops, updating drivers, running battery diagnostics, and defragmenting drives.
• Manage asset recovery and hardware upgrades for laptops, memory, and mobile devices.
• Own the end-to-end support lifecycle by recording issues, following escalation procedures, and meeting SLA requirements.
• Conduct proactive health checks on devices and educate users on available support channels and service outages.

Required Skills

• 5+ years of experience in End User Computing (EUC).
• Strong proficiency with macOS and iMac diagnostic services.
• Hands-on experience with Windows laptop imaging and troubleshooting.
• Experience managing mobile device upgrades and maintenance.
• Ability to follow standard escalation paths and documentation procedures.
• Proven track record of meeting SLA targets for issue severity.
• Any Graduate degree.

Key Skills

Education

Any Graduate