Description

Provide onsite technical assistance and hardware/software support to end users in Novi, MI.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and related software.
• Execute break-fix tasks, desk-side support, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Perform hands-on support for network data and voice devices, including phone installation and cable testing.
• Coordinate with vendors for warranty repairs, hardware replacements, and ISP services.

Required Skills

• 2+ years of experience as a Field Services Technician or in a similar onsite support role.
• Proficiency with Windows Operating Systems, MS Office, and VPN.
• Experience troubleshooting notebooks, mobile devices, and local or network printing.
• Ability to perform physical tasks, including lifting up to 30 lbs at waist level.
• Experience with phone installation (IP, wireless, analog, digital) and cable punching (patch panels, IDF, MDF).
• Knowledge of security and compliance tasks such as access reviews and risk assessments.
• Strong analytical thinking and problem-solving abilities.
• Availability for rotational on-call support outside business hours.

Preferred Skills

• CompTIA A+ certification or equivalent.
• Experience with telephony systems such as Avaya, Nortel, Cisco, Siemens, or Mitel.

Key Skills

Education

Any Graduate