Description

Provide onsite technical assistance and hardware/software support to end users in Novi, MI.

Responsibilities

  • Install and configure desktops, laptops, mobile devices, peripherals, and related software.
  • Execute break-fix tasks, desk-side support, data migrations, and hardware refreshes.
  • Manage the ticket queue to ensure resolution within defined service level agreements.
  • Perform hands-on support for network data and voice devices, including phone installation and cable testing.
  • Coordinate with vendors for warranty repairs, hardware replacements, and ISP services.

Required Skills

  • 2+ years of experience as a Field Services Technician or in a similar onsite support role.
  • Proficiency with Windows Operating Systems, MS Office, and VPN.
  • Experience troubleshooting notebooks, mobile devices, and local or network printing.
  • Ability to perform physical tasks, including lifting up to 30 lbs at waist level.
  • Experience with phone installation (IP, wireless, analog, digital) and cable punching (patch panels, IDF, MDF).
  • Knowledge of security and compliance tasks such as access reviews and risk assessments.
  • Strong analytical thinking and problem-solving abilities.
  • Availability for rotational on-call support outside business hours.

Preferred Skills

  • CompTIA A+ certification or equivalent.
  • Experience with telephony systems such as Avaya, Nortel, Cisco, Siemens, or Mitel.

Key Skills
Education

Any Graduate

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