Description

Provide on-site technical support and troubleshooting for hardware, software, and corporate infrastructure issues in San Francisco, CA.

This role is on-site.

Responsibilities

• Assess, troubleshoot, and resolve employee requests in person and via multiple communication channels.
• Manage incidents from initial contact to completion with minimal direct supervision.
• Maintain and update knowledge base content to ensure support documentation remains accurate.
• Support corporate network connectivity and remote user environments.
• Adhere to established security policies and corporate best practices.

Required Skills

• 5+ years of experience in a service-oriented customer success environment.
• Primary expertise supporting MacOS and Apple laptops.
• Secondary experience supporting Windows 10 and Dell/HP hardware.
• Proficiency with iOS and Android mobile device management.
• Experience troubleshooting L1 Active Directory issues.
• Hands-on experience with endpoint security tools including anti-virus, firewalls, and two-factor authentication.
• Ability to troubleshoot conference room audio/visual tools.
• Any Graduate degree.

Preferred Skills

• Strong communication skills for interacting with both technical and non-technical audiences.

Key Skills

Education

Any Graduate