Description

Provide onsite technical assistance and hardware/software support for end users in Somerville, MA.

This role is on-site.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and peripherals.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Perform break-fix tasks, desk-side support, data migrations, and hardware refreshes.
• Execute telephony tasks including installation of IP, wireless, analog, and digital phones.
• Coordinate with vendors for hardware warranty repairs and service provider updates.

Required Skills

• 2+ years of experience as a Field Services Technician.
• Proficiency with Windows Operating Systems and MS Office.
• Experience troubleshooting VPN, local, and network printing.
• Hands-on experience with mobile device configuration and software installation.
• Knowledge of telephony hardware including Avaya, Nortel, Cisco, Siemens, or Mitel.
• Competency in using cable testers and punching tools for network connectivity.
• CompTIA A+ certification or equivalent.
• EUCL1 proficiency.

Preferred Skills

• BS/BA in Computer Science, Information Systems, or equivalent experience.

Key Skills

Education

Any Graduate