Description

Provide hardware, software, and connectivity support for desktop devices throughout their entire lifecycle.

Responsibilities

• Resolve hardware, software, and connectivity incidents for laptops, desktops, and field user devices.
• Manage IMAC (Install, Move, Add, Change) and deskside break-fix services.
• Maintain desktop configurations, including patch updates, hardware replacements, and OS imaging.
• Monitor security profiles and anti-virus compliance on all endpoint devices.
• Provide VIP deskside support and act as the local site point of contact for IT issues.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Ability to manage spare and buffer stock.
• Associate degree (A.A.) or equivalent in electronics required; Bachelor's degree preferred.

Preferred Skills

• Experience supporting MAC devices and tablets.
• Knowledge of Active Directory (AD) and smart hands/feet support.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate