Description

You will provide technical support and hardware maintenance for Windows and Mac environments.

Responsibilities

• Research, diagnose, and troubleshoot hardware and software issues to resolution.
• Perform device maintenance including re-imaging laptops, updating drivers, and running battery and disk diagnostics.
• Manage asset recovery and hardware upgrades for laptops and mobile devices.
• Educate users on support avenues, new applications, and potential service outages.
• Document all incidents and follow SLA protocols for issue escalation and reporting.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Windows operating systems.
• Proficiency with macOS and iMac diagnostic services.
• Experience with laptop re-imaging and hardware upgrades.
• Ability to perform disk defragmentation and virus/spyware scans.
• Knowledge of mobile device management and upgrades.
• Experience following formal escalation procedures and SLAs.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate