Description

You will provide first and second-level technical support for hardware, software, and network connectivity issues.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware, software, and network connectivity issues, including VPN and wireless access.
• Install, configure, and maintain desktop and laptop computers, including system imaging and reimaging.
• Manage user accounts through password resets, account unlocks, and onboarding workstation setups.
• Document all incidents and resolutions within the ticketing system, escalating complex cases to L2/L3 teams.
• Maintain IT equipment inventory, software licenses, and audio-visual equipment for meetings.

Required Skills

• 4 years of experience in desktop support or technical troubleshooting.
• Proven ability to install, configure, and maintain desktop and laptop hardware.
• Experience with software deployment and imaging processes.
• Ability to support standard office applications and security-approved software.
• Experience managing IT equipment inventory and accessories.
• Knowledge of network connectivity troubleshooting.
• Any Graduate degree.

Key Skills

Education

Any Graduate