Description

You will provide second-level technical support for end-users, manufacturing tools, and lab environments.

Responsibilities

• Manage and resolve user incidents escalated from the Service Desk, ensuring timely responses and high service quality.
• Support manufacturing and lab tool PCs, including configuration, networking setup, and working within clean room environments.
• Troubleshoot hardware, including desktops, laptops, monitors, printers, mobile devices, and A/V equipment.
• Perform Active Directory administration, including domain trust support and managing static IP addresses.
• Provide guidance to L1 technicians and document technical solutions in the knowledge base.

Required Skills

• 3-5 years of experience providing end-user technical support.
• Proficiency with Active Directory and Windows XP, 7, and 10.
• Experience with Microsoft Office suite and anti-virus/anti-malware programs.
• Hands-on experience with building, imaging, and repairing computers (hard drives, memory, graphics cards).
• Knowledge of network technologies, including port activation, VPN connections, and basic switch configuration.
• Competency in wiring, cabling, and physical layer network setup.
• Ability to install and support a wide range of peripherals and mobile devices using Intune and Duo.

Preferred Skills

• A+ Certification.

Key Skills

Education

Any Graduate