Description

You will provide technical expertise and end-user support for onsite operations in Omaha.

This role is on-site.

Responsibilities

• Deliver technical support for Mac OS and Microsoft Windows 10 platforms via desk side, phone, or remote sessions.
• Manage desktop and laptop break/fix, maintenance, and hardware configuration.
• Perform machine imaging for new laptops and desktops.
• Provide dedicated VIP and executive support.
• Troubleshoot Microsoft Office 365, off-the-shelf applications, and remote connectivity platforms.

Required Skills

• 5+ years of experience in desktop support roles.
• Proficiency with Windows platform and Windows 10.
• Hands-on experience with SCCM.
• Solid understanding of DNS and DHCP.
• Knowledge of Group Policy.
• Experience imaging and configuring new laptops and desktops.
• Ability to support Mac OS environments.
• Proven experience providing executive-level technical support.

Preferred Skills

• Maintain network and local HP and Canon printers.

Key Skills

Education

Any Graduate