Description

You will provide technical support and troubleshooting for desktops, laptops, mobile devices, and conference room hardware.

Responsibilities

• Resolve IT support issues for local and remote users involving hardware, peripherals, and mobile devices.
• Automate routine maintenance tasks and develop self-service solutions for users.
• Manage hardware and software allocation, including PC/laptop refreshes and machine builds.
• Coordinate office moves, including the installation of APs, phones, monitors, and meeting room AV equipment.
• Supervise third-party vendors and manage procurement and mobile contract needs.

Required Skills

• 5+ years of experience in IT support.
• Windows 11 and Mac administration.
• Office 365, Duo, and Cisco VPN management.
• Microsoft AutoPilot, Jamf, and Intune.
• TCP/IP networking, DNS, NIS, and DHCP administration.
• Experience with ticketing systems for user requests.
• Proficiency in PC and mobile environment user applications.
• Fluent English communication skills.

Preferred Skills

• Experience supporting software engineering environments.

Key Skills

Education

Any Graduate