Description

You provide Level 2 technical support and troubleshooting for desktops, laptops, mobile devices, and conference room hardware.

This role is on-site.

Responsibilities

• Resolve IT support issues for local and remote users involving laptops, peripherals, and desk phones.
• Automate routine maintenance tasks and develop self-service solutions for users.
• Manage hardware and software allocation, including PC/laptop refreshes and machine builds.
• Coordinate office moves, including the installation of APs, phones, monitors, and meeting room TVs.
• Supervise third-party vendors and handle procurement and mobile contract needs.

Required Skills

• 4+ years of experience in IT support roles.
• Proficiency with Windows 11 and Mac environments.
• Experience managing Office 365, Duo, and Cisco VPN.
• Hands-on experience with Microsoft AutoPilot.
• Strong understanding of TCP/IP networking, DNS, NIS, and DHCP administration.
• Experience using Jamf and Intune.
• Familiarity with ticketing systems for managing user requests.
• Bachelor's degree.
• Fluent English communication skills.

Key Skills

Education

Bachelor's degree