Description

You will provide technical support for end-user hardware and software issues in a hybrid environment.

This role is on-site.

Responsibilities

• Resolve hardware and software issues for Windows PC, Mac, and iOS handheld devices.
• Manage the full lifecycle of user onboarding, including preparing and imaging new equipment.
• Administer incident tickets within ServiceNow, ensuring detailed documentation and information gathering.
• Support meeting room technology, including TVs, Polycom, and audio/video conferencing hardware.
• Execute device retirement and data wiping procedures following technical guides.

Required Skills

• 5+ years of experience in end-user technical support.
• Proficiency with Windows PC and macOS troubleshooting.
• Hands-on experience with ServiceNow for incident management.
• Experience supporting Microsoft Office 365 online and desktop applications.
• Ability to troubleshoot and perform break-fix repairs on Dell and Mac hardware.
• Competency in supporting peripherals including keyboards, mice, projectors, and phones.
• Knowledge of cabling and AV hardware setup.
• Experience with mobile device support for iOS.

Preferred Skills

• Any Graduate education.

Key Skills

Education

Any Gradute